What is the Alcohol Drug Helpline?

This helpline is a national telephone service offering up-to-date information about alcohol and other drugs. It is available between 10am & 10pm seven days a week.

What does it do?

The Helpline offers a confidential support, information and referral service for:

  • people wanting to change their alcohol or other drug use
  • people concerned about or affected by someone else’s alcohol or other drug use.
  • encouraging people to enter Treatment Services.

Callers can access brief interventions while those needing ongoing counselling are referred to appropriate services in their area. The Helpline counsellor will listen to you and support you to think about what will help you.

How is it funded?

The Alcohol Advisory Council of New Zealand (ALAC) funds the Alcohol Helpline. The Drug Helpline is jointly funded by ALAC and the Ministry of Health.

How can I get their help?

Phone 0800 787 797 between 10am and 10pm seven days a week.

How much does it cost?

The helpline service is free in NZ.

Link to the Alcohol Drug Helpline Website



Either of these addresses will get you to the addictions treatment database. This website contains a regionalised database of all the addiction treatment and advice services available anywhere in New Zealand. Anyone in New Zealand who is worried about their or someone else’s use of alcohol, drugs or gambling, can now look up this Directory and find the addiction treatment service that is nearest to them.

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This information was compiled by the Kiwi Families team.

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