Citizens Advice Bureau

Citizens Advice Bureau

Citizens Advice Bureau is a voluntary organisation which provides free, confidential information and advice to anyone about any query or problem. Citizens Advice Bureaux is staffed by trained volunteers who can access information by computer or from the extensive range of resources held by each bureau.

The Citizens Advice Bureau aims to ensure individuals know their rights and responsibilities, and are aware of services and organisations within the community that can help them with any given query.

What does it do?

The Citizens Advice Bureau can provide information about almost anything, and if they can’t – they’ll put you in touch with someone who can. Some of the common queries answered by Citizens Advice include legal issues, housing queries, relationship problems, neighbour disputes, and how to get in touch with local clubs and organisations.

In addition to answering queries over the phone, the Citizens Advice Bureau has a wide range of information on their website – They provide step-by-step guides to help you find out what you need to know to resolve your problem.

Citizens Advice Bureau also acts as a public watchdog and an advocate for the disadvantaged or unfairly treated. They use their enquiries information to build a picture of what is affecting our communities, both locally and nationally.

How is it funded?

The Citizens Advice Bureau is funded by central and local government, lottery grants, and a number of trusts. Volunteers are constantly fundraising to make up the difference between what they have, and what they need to operate effectively.

How can I get their help?

You can find your local Citizens Advice Bureau phone number under ‘C’ in the white pages of your phone book, or free phone 0800 367 222 from anywhere in New Zealand. Or refer to their website below for all of their contact details.

How much does it cost?

All services offered by the Citizens Advice Bureau are completely free.

Link to Citizens Advice Bureau Website

The Citizens Advice website provides contact information for your local bureau, information about submissions they are making to government, and usually information about common topics asked of the CAB.

The Kiwi Families Team

This information was compiled by the Kiwi Families team.

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  • Violet Chong

     thank you for including information about Citizens Advice Bureau on your website. I would like to alert you to a couple of points which are now out of date:
    1. we no longer produce information sheets – we do however have information on a wide range of topics on our website (which was revamped in mid-2010).
    2. Our website no longer has a “Common Topics” section. However the information mentioned above can be accessed from our home page. This includes Consumer, Travel and Transport, Government and Law, etc.

    Kind regards
    Violet Chong
    National Information Coordinator
    Citizens Advice Bureau New Zealand

  • Hi there, i dont know if i am on the correct page but i am after some information on how to change my daughters last name to mine. i have full custody of my 11 year old daughter, her father hasnt been around for roughly 8 and half years, she now wants to have the same last name as me. i also have a protection order against my daughters father which covers both myself and her, does this make a difference? we live in melbourne but are from Christchurch. Any information that u could give me would be greatly appreciated.

  • Alana

    Not sure if this is the right place if not, i am currently in the process of separteing from my partner of 8 years, can i move to the north island from the south island with my two children?if he decides not to do it himself.

  • Liz

    hiya, i am enquiring how do i retrieve my hospital records from approx 1976-1979 … does the hospital hold onto this information for such a long period & how or where do i need 2go 2 be put in2 contact with sum1 who can help me out .. cheers

    • Hi LIz,

      You’d be best to contact the CAB directly – their website is

      Good luck,


    • Suzanne

      Hi Liz, I phoned the hospital directly, asked for Records. Unfortunately I was told there were no records kept for that year (1969). Good luck, situation might be different for you.

  • Ruth Barry

    Hi, What do I do if my employer isn´t paying me correctly, doesn´t give a pay slip, doesn´t appear to be doing kiwisaver, pays overtime in the hand at a misery rate and is probably employing people with out a work visa?

  • Leanne Hardyment

    My mother pass away in March l sure she had a will but her partner said there was not a will they were not married his name is not on the houses that she bought but he is going to sell it can he do this

  • Tina

    Hey guys, needing a little advice… We purchased a bag of dressing supplies from our local vet so we could do our own dressing changes on Molly… Molly had surgery in at an Auckland vet and they sent a list of dressing supplies needed through to our local vet and we purchased from them. It cost $356.90! Yikes! It was a large bag of supplies and I was unsure exactly how much of everything I needed as I hadn’t changed the dressing yet. The local vet explained that anything we… didn’t use, we could get a full refund when we returned it if it was unopened and unused. So we paid for the dressings and all was well. We have been changing dressings and Molly is healing well! Only one more bar to be removed in two weeks and then no more ex-fixators!! Yaaay! The problem is that one of the dressings (Reston Bandage 5M – cost $180) was not needed and we didn’t use it at all. It is still in its packet, unopened and unused. So we took it back, explained this and were informed that they had to especially order that dressing and we weren’t entitled to a refund!!!! Whaaaaaat the heck?!!! We wouldn’t have paid $180 for 1 dressing to start with if we knew there was no chance for a refund if it was not needed and would have sourced it from somewhere else! And its not my problem that they didn’t have it in stock and had to order it… So they made a false claim when we purchased it… What are my rights and what can I do???…

  • daniel barbenel


    I wonder if anyone could help with this family law question:
    I’m a Scotsman living in Brussels. My twin daughters (currently living in France) are about to emigrate to NZ with their mother. We have drawn up an agreement covering access, my travelling expenses (when I visit my daughters) and their trips to Europe. What would be the status of such an agreement if anything goes wrong? Would it be enforcable under NZ family or commercial law? Should I get it ratified before the move?
    Thanks for your help!

  • Sebastian

    Hi my spouse died and I agreed to have some services help me in the begining. I have two kids. Now even though I don’t drink or smoke, or do drugs, or gamble or have any criminal convictions I am being harassed non stop by all these services trying to help me. There were complaints in the first year when I was still in shock that my younger child came to school in a dirty shirt and didn’t have enough lunch etc… now even though I have fixed these things the deputy principal at my son’s school won’t stop hounding me about those mistakes and I just want my family to be left in peace. Also they don’t like that my tiny son is scared of me dying like his mother and so wants to sleep in my room they want social workers around to hassle me about this. Do I not have any rights to be left alone just because I have children to care for? It seems like everyone thinks because I have kids they have the right to butt into our family life and judge me. Also stories about the family get passed along third hand among these people and greatly exaggerated from the truth of what they originally were. What are my rights?

    • KF

      Hi Sebastian, those services should have the best interests of both you, and your children, at the centre of their work. If you feel that they do not for some reason, then I’d suggest bringing this up with them directly. I’m sure they will appreciate your feedback. If you feel like a school staff member is impeding your rights, then you should bring this up directly with the school principal, or the Board of Trustees. All the best — Jarrod

  • Quintin Dceaseonthetrax Hepi

    Hi there.
    I really need advice about how I can go about getting my house checked for mould-damp.
    My house is brick and it get quite humid at times
    We have musty odour in the house that triggers my son allergies off.
    the musty smell is from the carpet in the rooms.
    I checked the carpet before he dealt with it and it definitely had sign of mould underneath
    I told my landlord but he just cleaned the carpet,put the carpet back in the room and said it wasn’t that bad. But nothing changed.
    Really thought I would of got new carpet.
    They also installed a heatpump to try and combat the smell but it makes it worse for my son so I have to turn it off.
    Please help
    Thank you

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