Citizens Advice Bureau is a voluntary organisation which provides free, confidential information and advice to anyone about any query or problem. Citizens Advice Bureaux is staffed by trained volunteers who can access information by computer or from the extensive range of resources held by each bureau.
The Citizens Advice Bureau aims to ensure individuals know their rights and responsibilities, and are aware of services and organisations within the community that can help them with any given query.
What does it do?
The Citizens Advice Bureau can provide information about almost anything, and if they can’t – they’ll put you in touch with someone who can. Some of the common queries answered by Citizens Advice include legal issues, housing queries, relationship problems, neighbour disputes, and how to get in touch with local clubs and organisations.
In addition to answering queries over the phone, the Citizens Advice Bureau has a wide range of information on their website – www.cab.org.nz They provide step-by-step guides to help you find out what you need to know to resolve your problem.
Citizens Advice Bureau also acts as a public watchdog and an advocate for the disadvantaged or unfairly treated. They use their enquiries information to build a picture of what is affecting our communities, both locally and nationally.
How is it funded?
The Citizens Advice Bureau is funded by central and local government, lottery grants, and a number of trusts. Volunteers are constantly fundraising to make up the difference between what they have, and what they need to operate effectively.
How can I get their help?
You can find your local Citizens Advice Bureau phone number under ‘C’ in the white pages of your phone book, or free phone 0800 367 222 from anywhere in New Zealand. Or refer to their website below for all of their contact details.
How much does it cost?
All services offered by the Citizens Advice Bureau are completely free.
Link to Citizens Advice Bureau Website
The Citizens Advice website provides contact information for your local bureau, information about submissions they are making to government, and usually information about common topics asked of the CAB.